Incorrect or Faulty Products

If you’ve received incorrect, damaged, or faulty items, please contact our customer care team at hello@happyfilter.com.au within 7 days of purchase. Be sure to include your order confirmation number in the subject line and provide details along with clear photos of the issue so we can locate your order quickly and assess the situation.

Once reviewed, we’ll confirm whether you’re eligible for a replacement and provide next steps. Please note, items must be returned in original condition—we’re unable to offer refunds or replacements for products that have been used. Return shipping costs are the responsibility of the customer.

Please understand we do not offer refunds or accept returns for change of mind. We also do not provide a satisfaction guarantee, as individual results may vary depending on skin type and water quality.

If you purchase the faucet filter and it does not fit your tap please contact us straight away so we can rectify the issue. Please be mind full that it only fits on regular circular taps, if for some reason it doesn't work and the box/ product isn't damaged we will offer a refund on return.

Missing Items

We know how important it is to receive your full order on time and in great condition—it matters to us, too! If something is missing from your delivery, please email hello@happyfilter.com.au with your order number in the subject line so we can resolve it promptly.